Education Place FAQ

Address:
Houghton Mifflin Company
School Division: Education Place
222 Berkeley Street
Boston, MA 02116
Email:
websupport@hmco.com
(expect response within 3 business days)

1. What are the recommended system requirements to access Education Place?

For best performance and accessibility, the following operating systems and browsers are recommended:

Macintosh

  • OS X (higher than 10.2.6)
  • Safari 1.2
  • Netscape 7.2
  • Mozilla Firefox 1-2
 

Windows

  • Windows 2000 or Windows XP
  • Internet Explorer 6 or higher
  • Netscape 7.1-8
  • Mozilla Firefox 1-2

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2. What are plug-ins, and why do I need them for some features on Education Place?

A plug-in is a special software program that extends the capablilities of your Web browser. It allows the browser to play sound, view video and animations, and access certain documents on the Internet. Certain Education Place features will require a plug-in. Information about downloading the plug-in can be found within each feature as appropriate.

Acrobat Reader is used to view PDF files such as:

  • Outline Maps
  • Graphic Organizers
  • Black Line Masters

Shockwave Player and Flash Player are used in features such as:

  • Houghton Mifflin Science Discover! Simulations
  • Houghton Mifflin Social Studies Interactive Maps

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3. Education Place looks different. How do I find online support materials for my book on this new site?

Education Place has been updated!

To provide easier access to the extensive amounts of textbook support materials and product information available on Education Place, the site has been reorganized.

To find textbook support materials on the new site, you must first click on a tab selecting who you are (Educator, Student, Family Member), then input your state and the subject area.

Education Place then provides easy access to all the textbooks in that state in that subject area, including yours. This way, the features on Education Place are easier to find and are relevant especially to you.

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4. Do I have to input my state?

Yes, to access textbook support materials, you must indicate your state. This will ensure you are using the resources for the correct version of your textbook.

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5. I frequently get a message saying that I must “allow cookies” on my computer. What does that mean?

Education Place stores a “cookie,” a small file, on your computer. This file stores information such as your state, so that everytime you visit a site, it remembers where you are and shows you the correct information. If the Internet options on your computer are set to disallow cookies, you will need to indicate your state each time you visit Education Place or change the option in your Internet Settings.

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6. Can I link to Education Place from my Web pages?

Instructions for linking to Education Place can be found at Link to Us. Please read and agree to the Terms and Conditions of Use. You will also find graphics to download and use on your Web page as a link to Education Place.

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7. Can I print pages from Education Place?

You may print and make copies of any page on Education Place that contains the following permission line:

You may download, print, and make copies of these pages for use in the classroom, provided that you include the copyright notice shown below on all such copies. Copyright © Houghton Mifflin Company. All rights reserved.

If you wish to reproduce any other pages, or part of any other page from Education Place in any format, print or electronic, you must obtain permission from Houghton Mifflin School Division. Please click the Customer Support tab, and complete the Contact Permissions Department Form. Or you may send your request in writing to the following address:

Houghton Mifflin Company
ATTN: School Rights and Permissions Department
222 Berkeley Street
Boston, MA 02116-3764

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8. How do I report a problem with accessing Education Place or give feedback on the site?

To report a problem accessing a page on Education Place or give feedback on the site, click the Technical Support or Contact Ustab, and complete the Contact Web Support form.

To contact us by mail, please use the following address:

Houghton Mifflin Company
School Division: Education Place
222 Berkeley Street
Boston, MA 02116

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9. Whom do I contact about advertising on Education Place?

To find out more about advertising and sponsorship opportunities please fill out our online Advertising and Sponsorship Form, or send an email to epadvertise@hmco.com.

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10. What are PDF files, and why are some pages on Education Place only available in PDF format?

Portable Document Format (PDF) files allow the user to print high-quality documents that maintain their original formatting. Although some PDF files will not appear clearly on screen, you can be assured that the printed document will be clear.

NOTE: Different browsers handle PDF files differently. When you click the link to a PDF file your browser may download the file to your desktop, it may open the file in a new window, or it may open it within your Web browser window. For help configuring your Web browser to handle PDF files in the method you prefer go to Help with Opening PDF Files.

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